Calling features
Cloud call recording
Cloud recording stores calls centrally, in your dashboard, where an admin can find and play them.
This is different from the recording built into the app (Recording calls on your phone), which saves to the phone itself. Cloud recording:
- Is available to admins, not just the person who made the call
- Is searchable
- Survives a lost phone or someone leaving
- Is kept to a set retention period
| Plan | Cost | Kept for |
|---|---|---|
| Pro | $10/month per extension | 90 days |
| Enterprise | Included | 1 year |
You choose which extensions have it. You don't have to turn it on for everyone.
Recording law is your responsibility. Rules vary by jurisdiction and it's on you to comply.
Article SL-506