Calling features
Setting up voicemail for your team
For account admins. Everyone on your account already has their own voicemail. There's no switch to turn it on. What each person needs is their own sign-in, so they can open their messages in the dashboard.
Set someone up
- Go to Admin, then Extensions.
- Choose the person, or choose Add extension for someone new.
- Check that their Email is right. It's how they sign in, and it's where their voicemail emails go.
- Choose Save Changes.
Adding someone new can change your bill. See Adding people to your account.
Send their setup email
Back on the Extensions list, choose Send setup email next to their name. They'll get an email with a link that signs them in. They don't need a password.
Once they've opened that link, their messages are under Voicemail.
Someone can't find theirs? Ask them to check spam, then choose Resend. The Extensions list shows each person's setup email as Not sent, or the date it went out.
More settings
How long it rings before voicemail
Ring timeout (rings), on the same screen, sets how many times a person's line rings before the call goes to voicemail.
What else they can see
Under Portal roles you can also give someone Admin, Billing, Reports or Call Center access. Someone with none of these still signs in and sees their own voicemail.
Article SL-511